Privacy Policy

Effective Date: 18 March, 2025

At Av Service Center ("we", "us", "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and Google Ads policies. Please read this Privacy Policy carefully. By using our website and services, you agree to the terms outlined below.

1. Types of Personal Data Collected

We may collect the following types of personal information when you interact with us:

• Contact Information: Your name, email address, phone number, and postal address.
• Appliance Details: Information about the appliances you require service for, including model, make, and issues.
• Service Information: Details related to your service request, such as service history, scheduling, and payment information.
• Browsing Data: Information collected through cookies and tracking technologies, including IP address, browser type, and pages visited.
• Other Information: Any other information you voluntarily provide to us.

2. How Personal Data is Collected

We collect personal data through various means, including:

• Website Forms: When you fill out our online booking or contact forms.
• Phone Calls: Information provided during phone calls to our customer support.
• Email and Other Communications: Data collected through email correspondence and other channels.
• Cookies and Tracking: Automatically collected data via cookies and similar tracking technologies.

3. Purposes of Data Collection and Processing

We process your personal data for the following purposes:

• To provide, maintain, and improve our appliance repair and service offerings.
• To schedule appointments and manage service requests.
• To communicate with you regarding your inquiries, service updates, and promotions.
• To process payments and manage billing.
• To analyze and improve our website and marketing efforts.
• To comply with legal and regulatory requirements.

4. Security Measures Implemented

We employ appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, and regular security assessments.

5. Data Sharing Practices

We do not sell or rent your personal data. However, we may share your personal data with:

• Service Providers: Trusted third parties who assist us in delivering our services, such as payment processors and IT service providers.
• Legal Authorities: When required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the conditions of this Privacy Policy.

6. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. After that, your data will be securely deleted or anonymized.

7. User Rights

You have the following rights regarding your personal data:

• Access: You may request access to the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal data.
• Deletion: You may request the deletion of your personal data, subject to certain legal obligations.
• Restriction: You may request that we restrict the processing of your personal data.
• Objection: You have the right to object to the processing of your personal data in certain circumstances.
• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.

8. Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. You can adjust your browser settings to refuse cookies; however, some parts of our website may not function properly without them.

9. Consent for Data Processing

By providing your personal data through our website or other channels, you consent to its collection, use, and processing as described in this Privacy Policy. Your consent is voluntary, and you may withdraw it at any time, subject to legal and contractual restrictions.

10. Data Transfers

If your personal data is transferred outside of India, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by relevant authorities.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

12. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

13. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: email@avservicecenter.in
Phone: 9781629991
Address: 1210, Housing Board Colony, C Block, Ranjit Avenue, Amritsar 143001